1. Overview
At Karachi Toys, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This policy outlines the steps for returning products and claiming refunds.
2. Eligibility for Returns
You may return a product within 7 days of receiving it if:
- The product is defective, damaged, or broken on arrival.
- You received the wrong product (different from what you ordered).
- The product is unused, in its original packaging, and in the same condition as delivered.
The following items are NOT eligible for return:
- Products that have been opened, used, or show signs of wear.
- Products without original packaging or tags.
- Gift cards or digital vouchers.
- Items marked as "Final Sale" or "Non-Returnable" on the product page.
3. How to Claim a Return
Follow these steps to initiate a return:
- Contact us within 7 days — Reach out via WhatsApp, phone, or email with your order number and reason for return.
- Provide proof — Share photos or a short video of the defective/wrong item (if applicable).
- Get return approval — Our team will review your request and confirm eligibility within 1–2 business days.
- Ship the product back — Once approved, we will arrange a pickup or provide return shipping instructions. The product must be packed securely in its original packaging.
- Inspection & refund — Upon receiving the returned item, we will inspect it within 2–3 business days and process your refund.
4. Refund Methods
Refunds are issued using the same method as the original payment:
- Cash on Delivery: Refund via JazzCash, bank transfer, or store credit (your choice).
- JazzCash / PayFast: Refund to the original payment method within 5–7 business days.
- Store Credit: Available on request — issued as a voucher code usable on any future order.
5. Refund Timeline
- Return approval: 1–2 business days after contacting us.
- Product inspection: 2–3 business days after we receive the returned item.
- Refund processing: 5–7 business days after inspection approval.
6. Exchanges
We offer exchanges for defective or wrong items. If you would like a different product instead of a refund, let us know when you initiate the return and we will arrange the exchange subject to stock availability.
7. Damaged or Wrong Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund at no additional cost to you.
8. Return Shipping Costs
- If the return is due to our error (wrong/defective product), we cover all return shipping costs.
- If the return is for other reasons (changed mind, no longer needed), the buyer is responsible for return shipping costs.
9. Contact Us for Returns
To start a return or ask questions about this policy, reach us at:
