Privacy Policy

1. Introduction

Welcome to Karachi Toys ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, and billing information when you place an order.
• Payment Information: Transaction details processed securely through our payment partners (JazzCash, PayFast, Cash on Delivery). We do not store your card or payment credentials on our servers.
• Device & Usage Data: IP address, browser type, operating system, pages visited, and time spent on our site — collected automatically through cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery.
• Send order confirmations, updates, and delivery notifications.
• Provide customer support and respond to your inquiries.
• Improve our website, products, and services.
• Send promotional offers and newsletters (only with your consent — you can unsubscribe at any time).
• Detect and prevent fraud or unauthorized transactions.

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Delivery Partners: Courier services (Leopards, TCS, PostEx, etc.) to deliver your orders. They receive your name, phone number, and shipping address only.
• Payment Processors: JazzCash and PayFast to securely process transactions.
• Analytics: Google Analytics (anonymized) to understand website traffic and improve user experience.
• Legal Requirements: If required by law, court order, or government regulation in Pakistan.

5. Cookies

Our website uses cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionalities of the website.

6. Data Security

We implement industry-standard security measures including HTTPS encryption, secure server infrastructure, and access controls to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order data is retained for accounting and legal compliance purposes.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data (subject to legal retention requirements).
• Opt out of marketing communications at any time.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: orders@karachitoys.com
• Phone: +92 331 3956602
• Address: [SHOP NUMBER NEEDED FROM CLIENT], T Block, New Multan Colony, Multan, Pakistan